Why cannot we send a feedback request for old orders?

The module does not provide retrospective Google Customer Reviews requests for a list of old orders.

The program has two separate stages: the opt-in is presented on the order confirmation page, then Google may send a survey after the estimated delivery date to customers who agreed to participate. The satisfaction survey is therefore not sent when the order is validated.

Installing the module does not retrospectively collect consent from customers who have already completed checkout. Their email addresses and order history are not enough to enrol them in the program. The module includes no import or follow-up feature for collecting those opt-ins afterwards.

An older order whose buyer had already opted in may still be followed by a survey managed by Google. The age of the order alone therefore does not establish that no email will be sent. The module cannot recreate that opt-in or trigger or resend that survey from the order history.

For future orders, check the configuration, then test the opt-in display. See Google’s explanation of the opt-in and survey.