How to disconnect my shop from my Mailchimp account?

If you had already connected your PrestaShop site to Mailchimp via the free module for example, you will have to disconnect it and temporarily delete the interactions between your site and the Mailchimp API in order to set up the new interactions through our module.

Here is how to correctly disconnect your site from your Mailchimp account, so that you can start over properly from scratch.


First of all, go to your Mailchimp account and click on your profile at the top right. Select "Connected Sites":



At the very bottom of the page click on "Disconnect":



A pop-up window will appear asking you to confirm the disconnection. Click on "Continue":



As written in the previous pop-up window, disconnecting your site from your Mailchimp account is not enough. You must also delete what Mailchimp calls the "store" and which represents the interaction of your site with the Mailchimp API. To do this, go to the Mailchimp playground by clicking here.

Enter your API key and click on "Go":



Click on "Ecommerce":



Then select "Stores" from the menu on the right:



Finally, click on the "Actions" menu and select "Delete":