Why are the stars in the rating pop-up not displayed?

If the rating stars do not appear in the rating pop-up, and you have another style applied as below for example (circles, numbers, etc... instead of stars):

this could come from:

• A JavaScript error
• A review module, other than ours, which is activated on your shop and which must be deactivated so that its CSS styles do not take precedence over the styles applied by our module.

We therefore invite you:

• to test if a JavaScript error occurs by following this FAQ
• if you don't have any JavaScript error, to verify that you don't have another review module enabled on your shop: in most cases, it is a review module introduced by your theme. Deactivate it, the stars should reappear correctly.