What are the standalone tools of MCP Tools Plus for customer service management?

Find below the list of MCP Tools Plus tools for customer service management:

 

Tool Technical name Description Prompt example
Inbox snapshot inbox_status_snapshot Provides a quantified overview of the customer service inbox status: total number of threads and by status (open, pending, closed …) and number of threads awaiting a merchant response (thread where the last message is a customer message). "Show me the number of open/pending messages in the inbox over the last 48 hours and the 10 threads waiting for a merchant response with a snapshot."
Priority ranking priority_routing Ranks pending threads by order of urgency (SLA risk, wait time, order value) in order to treat them in priority. "Give me the 15 most important open or pending threads from the last three days and rank them by urgency and order value. Give me the corresponding order references."
SLA breach radar sla_breach_radar Lists threads where the last customer message is older than a defined threshold and which are still awaiting a merchant response. "List threads awaiting a response for more than 24 hours with customer names and order references."
Summary of open threads open_threads_brief Lists and gives details of open threads, grouping them by status (default: open/pending, possibility to specify other statuses).  Possibility to add information to include (customer name, email address, order reference, snapshot of the last message, etc.) "List the last 20 open or pending threads with a snapshot of the last message and customer emails."
"Order" context associated with a thread order_context_enricher From a thread ID, retrieves the associated order context (status, tracking) and displays the last messages. "Give me the status of the order associated with thread ID 456, as well as the tracking number and the last 5 messages."
Reply template suggestion language_template_suggestion Detects the language of the thread and suggests, from the list of already saved reply templates, the name of the one that could be used to reply, based on the keywords present in the last customer message. "Detect the language of thread 789 and suggest the reply template to use"
List of messages exchanged over a given date period messages_by_date

Lists messages exchanged during a given period, with optional filters by status/sender.

 "List all messages exchanged yesterday with customer service, with the sender's name (customer or employee) and a snapshot of the messages."
Reply drafting  reply_drafter Generates a complete reply draft (free text, character limit to specify), based on the last message(s) exchanged (number to specify), with the requested tone. Possibility to also request a diagnosis of the customer message: certainty rate of the drafted response (AI may not be certain of the customer request, it will give a confidence score between 0 and 1), the type of customer request (parcel not received, payment failure, product question...) to be able to assign a tag to the message, analysis of the customer's emotional tone, advice on actions to take next e.g.: "create a return slip", "check payment status"), ... "Draft an empathic response of less than 600 characters for thread 321, based on the last 3 messages. Diagnose the exchanges and suggest actions to take next to satisfy the customer."

 

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