How to configure my module?
Module - WhatsApp Chat
The module adds a contact button to your shop. When a visitor clicks it, a conversation with your number opens in WhatsApp on their phone or through WhatsApp Web. The conversation takes place in WhatsApp.
Prerequisites
You need an active WhatsApp account for the number you use. A personal account is sufficient; we recommend the WhatsApp Business app for business tools such as a catalog, greeting or away messages, and quick replies. You configure those tools in the app. See how to create a WhatsApp Business account.
Enable the button and enter the number
- After installation, open the module configuration and the “WhatsApp chat setup” tab.
- Set “Enable WhatsApp chat?” to “Yes”.
- Under “Your WhatsApp phone number”, select the country matching your number’s country calling code. Do not enter that code again in the number field. If the country is missing, check that it is active in PrestaShop.
- Enter only the digits following the country code, as they should appear in international format, without spaces, brackets or dashes. For a French number, remove the initial national trunk zero, but keep any zeros within the number. The module code itself removes one leading zero; have country-specific formats checked if your international number needs to retain it.
- Click “Save”.
Adjust the display
Explicitly select the button’s position (“Bottom right” or “Bottom left”), size (“Small” or “Large”), and margins in pixels for desktop and mobile. Adapt these values to your theme so the button does not cover other controls.
Use “Display chat on mobile devices?” to show or hide the button on those devices. Click “Save”, then check the result on a computer and a mobile device.
Also click the button from your shop to check that WhatsApp offers a conversation with the intended account.
Choose when the button appears
The “Opening hours” tab lets you select display days and time slots. See the schedule configuration guide, then save and check the result in your shop.
If you are temporarily unavailable, you can disable chat in the “WhatsApp chat setup” tab and save. You can enable it again without losing the other settings or the schedule.