How does the review moderation tool work?
Manual moderation lets you control publication of product and shop reviews. Enable it separately under Product reviews and/or Shop reviews with Enable review moderation, then save. New reviews of the relevant type wait for your approval. Without moderation, they may be published automatically, including negative ratings.
Open the tool and publish a review
Under Review moderation, open the product or shop moderation tool. These tools are also available from the back office review management menu; their grouping depends on the PrestaShop version.
The list shows the customer, order when available, title, text, rating, status, language and date. It may also show rating criteria, reports, replies and votes. Product reviews also identify the product. Use horizontal scrolling if all columns are not visible.
- Read the review and its context. The Edit button opens its record.
- In the Status column, a cross indicates an unpublished review. Click it to enable publication; a check mark indicates the published state.
- You can then use the check mark to disable display. Apply your moderation policy consistently.
Inform your visitors
The product and shop tabs let you enable review editing and select a CMS page explaining your review system’s rules. This setting displays a link to the page in the relevant blocks. Select a real policy suited to your shop, then check the link on the storefront.
The technical ability to edit or hide a review does not authorize every change. In France, online reviews are covered in particular by the Consumer Code. Explain how reviews are handled and avoid biased moderation of negative reviews or promotional changes to their content. Selecting a CMS page alone does not guarantee compliance. Check the rules applicable in your country.
DGCCRF: online reviews and misleading comments
This procedure covers manual moderation. Moderation settings in the AI assistant should be considered separately.
