How to configure my module?

The "Facebook Chats Network" module allows you to install Facebook's instant messengers: Messenger and WhatsApp. These messengers allow you to chat in real time with your visitors and inform them as if you were in a physical store. You can also take advantage of the sophisticated design of these two extremely popular chats.

Prerequisites

• In order to use the Messenger chat plugin on your shop, you must have a professional Facebook Page (free creation). For more functionalities, like the possibility to identify products directly in the chat, don't hesitate to export your product catalog in the Shop section of your Page. You can do it very easily with our "Facebook Dynamic Ads + Pixel & Shops" module available here. 
  
  
• In order to use the WhatsApp chat plugin on your shop, you need to have a WhatsApp account. A personal account is sufficient but we strongly recommend you to download the "WhatsApp Business" application for more features dedicated to professionals, like the possibility to create a product catalog or automated messages.

Configuration

After installation, go to the configuration of your new module "Facebook Chats Network".

Configuration of the Messenger chat plugin:

In the "Messenger chat settings" tab, activate the chat by selecting "YES" in the corresponding option and enter your Facebook Page ID. To find out where your Facebook Page ID is located, see our dedicated documentation. 

Click on "Save" at the bottom of the page.

You need now to configure the chat plugin to be set up on your shop. To do this, follow our detailed documentation here.

Once this is done, set a color for your IM theme. Choose a color that matches your site's theme but is contrasting enough to be visible. This color will be the background color for the chat logo and for each message sent by a user.

To choose the color, click on "Choose" :

One of the advantages of our module is that it allows you to display the messaging in the current language of your shop. The following option allows you to define, for each language of your site, a greeting text that will be displayed before your users send their first message. This texte is required by Facebook. Fill it in for each language of your shop.

You can also write a different text for people who are not connected to Facebook in their browser (optional):

If you use chatbot modules, you can track the page on which the user sent his first message by sending the "ref" parameter. Just enable the following option. Otherwise, leave the option set to No.

Finally, you have the possibility to activate/deactivate the display of the chat on mobiles:

Click on "Save" and check the chat rendering on your site (desktop and mobile).

Configuration of the WhatsApp chat plugin:

First of all, make sure you have a WhatsApp account. We strongly recommend you to download the "WhatsApp Business" application. You will find many features to optimize your discussions with your customers. Check out our FAQ on how to create a WhatsApp Business account to learn more.

In the "WhatsApp chat settings" tab, activate the chat by selecting "YES" in the corresponding option and enter your phone number by selecting your country's identifier beforehand. Enter the number without any prefix or 0:

Click on "Save" at the bottom of the page.

Then configure the position of your chat plugin (bottom right/bottom left), its size (small/large) and its margins (on desktop and then on mobile). To know how to optimize the display of chats on your site, do not hesitate to read our dedicated documentation.

Finally, you have the possibility to activate/deactivate the display of the chat on mobiles:

Click on "Save" and check the chat rendering on your site (desktop and mobile).

Chat advanced settings:

In the "Advanced settings" tab of the module, you can:

• Deactivate in 1 click all the active chats without having to modify the opening schedule. To know more, click here.

• Define a chat activation schedule. To know more click here.

• Display shortcuts to chat inboxes and an activation/deactivation button when navigating your back-office. To know more click here.